Question 1

How do I book a trip?

Accepted Answer

Fill in the quote request on the trip page, or message or call us: within 24 working hours we send you the full proposal. To confirm your place you pay a deposit, usually 30% of the price, together with the full cost of flights and cancellation insurance, if you chose them. The balance is due by the date in your travel contract, normally one month before departure.

Question 2

What does the price include? Is the flight included?

Accepted Answer

The price covers everything you find in the trip programme. Every holiday always includes:  · accommodation · Bike Division Tour Leader and guides · daily bike tours with support van and refreshments (snacks, drinks and fruit) · mechanic and Italian staff always with you · daily laundry for your cycling kit · personalised Bike Division jersey · basic medical and baggage insurance Meal plan, airport transfer and a Tour Leader for non-riders vary from trip to trip. The flight is usually not included, so you can leave from wherever and whenever you like: book it yourself or let us do it.

Question 3

How fit do I need to be?

Accepted Answer

Each trip shows the distance and climbing of the routes, so you can see straight away if it suits you. On some trips you can choose between two groups every morning, and you can almost always ride an e-bike too. If in doubt, tell us how you ride: we will advise you.

Question 4

I'm travelling alone: will I find company?

Accepted Answer

Yes, and sooner than you think: we ride as a group and spend the days together. If you want a room to yourself you can ask for a single, with a supplement; otherwise we find you a roommate. Many friendships among our riders started this way.

Question 5

Can I bring someone who doesn't ride?

Accepted Answer

Of course. On many trips non-riders have their own programme, with a dedicated Tour Leader: the trip page tells you if it is available.

Question 6

Can I bring my own bike? Which bikes can I hire?

Accepted Answer

As you prefer: bring your own or hire one. If you fly with your bike you need a bike case: if you don't have one, we ship one of our hard cases to your home. If you hire, your bike is ready at the hotel: good-quality bikes suited to the trip. The model depends on availability and on your measurements, which is why we always ask for your height and measurements: so we can prepare the right bike for you.

Question 7

Can I join with an e-bike?

Accepted Answer

Yes, on most trips: the trip page says so. If you fly in, the e-bike has to be hired locally, because airlines do not allow them on board.

Question 8

What happens if I have to cancel?

Accepted Answer

Cancellation terms vary from trip to trip and the exact dates are in your contract: if you cancel by those dates you get a partial refund; after that the price is no longer refundable. Flights, insurance policies and bike hire are never refundable. To travel with peace of mind we recommend cancellation insurance. It is optional and you request it when you confirm the trip. If a certified unforeseen event stops you from leaving, the policy refunds the price in your travel contract, minus the cost of the policy and the excess. Cases, limits and exclusions are those in the policy document, which we can send you whenever you like.

New York Five Boro Bike Tour

What to expect

Moments from the holiday

Your days on the bike

Your days on the bike

Where you stay

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